HealthLink Website Privacy Policy

1. Introduction 

This Privacy Policy explains how HealthLink Group Limited collects, uses, stores, and protects personal information when you interact with our public website or website-based support features. This policy applies only to information collected through our website and does not apply to operational clinical messaging systems.

2. Who We Are 

HealthLink Group Limited provides secure digital health communication and interoperability services used by healthcare providers across New Zealand and Australia. This Website Privacy Policy applies only to information collected through our public website. For privacy queries, you can contact our Privacy Office at privacy@anz.lanas.com.

3. Definitions 

For clarity, the following terms are used throughout this Website Privacy Policy:

– Personal information: Information about an identifiable individual.

– Cookies: Small text files stored on your device to support website functionality, preferences, and analytics.

– Service providers: Organisations engaged to support hosting, analytics, IT security, website performance, and related services.

– Website: The public-facing HealthLink website located at https://www.healthlink.co.au/.

– Device data: Technical information collected automatically, such as IP address, browser type, and device information.

4. Information We Collect 

We collect information you provide directly (such as contact details, enquiries, and chat messages) and technical data automatically (including IP address, browser type, device information, referring source, and usage metrics). We also use cookies and tracking technologies described in Section 6.

5. How We Use Personal Information 

We use personal information to respond to enquiries, provide services, maintain website security, understand website performance, improve user experience, and comply with legal obligations.

6. Marketing Communications 

If you provide contact details, we may send updates or invitations. You may opt out at any time using the unsubscribe link or by contacting us.

7. Cookies and Tracking Technologies 

We use cookies and analytics tools to support website functionality and understand usage trends. These may include necessary cookies, performance cookies, and analytics tools such as Google Analytics. You can adjust your cookie settings through your browser.

8. Sharing Personal Information 

We may share personal information with HealthLink group entities, trusted service providers, and regulators when required by law. We do not sell personal information. All service providers are required to protect your information and act only on our instructions.

9. International Storage and Transfers 

Information may be stored or processed in secure environments located in New Zealand and Australia. Some service providers may operate overseas, and in those cases, we ensure that comparable safeguards are in place as required by the Australian Privacy Act 1988(Cth).

10. How We Protect Your Information 

We use administrative, technical, and physical safeguards including secure hosting, access controls, encryption, monitoring, and assessments. However, no method of electronic transmission is completely secure.

11. Your Privacy Rights 

You may request access to personal information that we hold about you and ask for it to be corrected if it is inaccurate, incomplete, or out of date. To make a request or raise a privacy concern, please contact our Privacy Office using the details provided in this policy. We will respond in accordance with applicable Australian privacy requirements.

If you are not satisfied with our response, you may raise your concern with the Australian privacy regulator.

12. External Links 

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy 

We may update this policy periodically. The current version will be published on our website, and we will take reasonable steps to notify you of any material changes.