Accurate and reliable information is paramount for patient care within the healthcare system.

HealthLink Secure Messaging software enables diagnostic service providers to exchange patient information in an efficient, cost effective, reliable and secure way. The HealthLink Messaging System is used to secure and send patient results/reports to your referring healthcare providers. It is used by most GPs, laboratories, radiologists, specialists, allied health, public and private hospitals.


Communicate with over 60,000 Australian healthcare providers, HealthLink Messaging System simplifies information exchange in an easy but incredibly reliable way. HealthLink utilise state of the art Australian based data centers and infrastructure that complies with stringent privacy regulations. Automate reporting systems, replace paper-based workflows and improve efficiency. HealthLink provides your referring Doctors with a robust and lightweight service that is free for them to use as part of our standard service.

Secure & reliable
Patient Information is encrypted for security, with confirmation that the message has been delivered.
Improve efficiency
Save time and money when compared to paper based workflows such as faxing and post.
Expert technical support
Peace of mind with free technical support by telephone and email, every business day from 8am until 5pm.
How Public Key Infrastructure (PKI) works
Step 1

Patient information is validated and encrypted automatically by the sender’s HealthLink software.

Step 2

This encrypted message is then securely sent through the internet.


Step 3

The encrypted message is stored temporarily in the recipient’s HealthLink account.

Step 4

Authentication is required to retrieve the message from HealthLink messaging servers. Patient information is then passed to the EMR.

Benefits to Healthcare Providers

Large healthcare messaging network

A large national footprint that can reach over 60,000 healthcare practitioners using HealthLink. A Highly accessible and free health network for any healthcare provider wishing to receive information electronically.


Strong PKI encryption ensures absolute protection for patient information. As a Certificate Authority (CA) HealthLink has a deep understanding of cryptography and has developed a system over two decades that has a proven track record.

International Standards

Supporting international standard for the electronic exchange of clinical and administrative information between disparate computer systems and medical devices. Such as, Health Level Seven (HL7), Clinical Document Architecture (CDA) and Fast Healthcare Interoperable Resources (FHIR) messages. Australian Standards (AS4700.2 Pathology Order and Results) & Australian Standards (AS4700.6 Referral and Discharge Summary).

Forming Partnerships

Widely supported by industry. HealthLink partners with key software vendors such as Electronic Medical Records (EMR), Laboratory Information Systems (LIS) and Radiology Information Systems (RIS).


Meet NATA and RANZCR accreditation requirements for privacy and security when communicating electronically with referrers.

Our Vendor Partners…