Australia
New ZealandYou’ve trusted HealthLink to connect your practice for years. Healthlink Pro is the next step – a seamless upgrade designed alongside GPs, for GPs.
Now available for General Practice:
Already using HealthLink? HealthLink Pro is currently enabled for your practice as a complimentary trial until 31 January 2027.
No setup required.
What’s new in HealthLink Pro
Messages that move at your pace
New Always-On secure message delivery is now near-instant. Always-On Messaging means your referrals, results, and clinical communications are delivered the moment you send them – no delays, no waiting.
Message the network without limits
Find and securely message any provider on the HealthLink network instantly with HealthLink Direct. Specialists. Allied health. Hospitals. If they’re on the network, you can reach them in HealthLink Pro.
▶️ See HealthLink Direct in action (1 min).
Smarter, cleaner homepage
A completely redesigned interface with clearer navigation, better access to features, and a modern web experience.
Support that works your way
With enhanced support, customers benefit from priority call queue access and support chat messaging options when you need it.
▶️ See Pro Chat in action (45 seconds).
Built for what comes next
Designed alongside practices, for practices, to ensure ongoing innovation where you need it most.
Compare HealthLink Plans
✓ Included — Not included
With Pro, GPs get a more premium support experience complete with expanded contact channels and upgraded service levels:
✓ Included — Not included
FAQs
HealthLink Pro is only available on supported browsers such as Microsoft Edge and Google Chrome. While existing HealthLink forms capabilities will continue to function in some older browser environments, HealthLink Pro capabilities, such as enhanced support chat services, subscription and payment management, and upcoming roadmap features require modern browser support to operate correctly.
To ensure a reliable and secure experience, HealthLink Pro is supported on:
- Best Practice Orchid SP1 and above
- MedicalDirector Clinical 4.3a and above
- Medical Director Helix
- Communicare v22.4 and above
- Genie 11.0.3 and above
- Medtech Artia 2.0.0 and above
- Shexie Platinum 7.1 and above
- Zedmed
Your EDI matters because it’s the unique identifier we use to recognise your organisation in our system. When you have it ready, we can locate your details quickly, streamline our support, and resolve your queries faster.
To make things even easier, we’re now including your EDI in our email communications so you can find it whenever you need it.
Drag to Scroll
HealthLink and Best Practice Software announce strategic partnership to support connected primary care across Australia
Have a question?
Our team would be more than happy to help.
