Australia
New Zealand
The Australian Government’s My Aged Care service is the entry point for older Australians to access government-funded aged care. My Aged Care e-Referrals, powered by HealthLink SmartForm technology, were introduced in 2019 to provide fast, convenient and secure referral to My Aged Care.
Working with the Department of Health, Disability and Ageing, updates were made to the My Aged Care e-Referral SmartForm aligned to the introduction of the Support at Home program and the new Aged Care 2024 Act. These changes came into effect on 1 November 2025 and include:
- the introduction of the Support at Home Program;
- the Support at Home End-of-Life Pathway;
- Younger People in Residential Aged Care – YPIRAC; and
- the introduction of Aboriginal and Torres Strait Islander Assessment Organisations.
Further information can be found on the Department of Health, Disability and Ageing’s My Aged Care website.
You can also visit our information page and download our My Aged Care e-Referrals information pack and resources to help guide you through the referral process.
The My Aged Care e-Referral form is designed to be simple and intuitive, making the referral process easier for busy practices. If you use a supported GP practice management system, you can access the SmartForm directly by selecting ‘My Aged Care Referral’ from the HealthLink referral services homepage. Why e-Referrals make a difference:
• Faster: send referrals in real time — no waiting, no delays
• Convenient: completed within your PMS
• Secure: your referrals reach My Aged Care safely and quickly.
