Published September 8th 2022

Emma Zanker, a Practice Nurse Coordinator at Goydersline Medical Practice in South Australia, now regularly uses e-Referrals to refer patients to My Aged Care for an assessment. Emma recommends other practices try My Aged Care e-Referrals, as it’s a very easy system to use and she now saves around 20 minutes per referral compared to her previous referral method. The referral can be done straight away during a consultation, and the process gets started, it benefits the patient greatly.

How long have you been using My Aged Care e-Referrals?

Six months

How did you previously send referrals to My Aged Care

Make a referral form on the My Aged Care website

What do you like most about My Aged Care e-Referrals?

It is a very easy referral process. I don’t have to go out of the patient’s notes to make the referral, as I used to do this on the My Aged Care website. It prepopulates with a lot of patient data, so I only have to do the questions that are needed for the patient’s care. I also like how a record of the referral is put into the patient’s notes, so staff no longer have to scan a printed copy in. It is a very seamless process.

How much time do you think you save per referral by using My Aged Care e-Referrals compared to your previous referral methods?

20 minutes.

How do My Aged Care e-Referrals benefit patients?

As the process is very easy and accessible to Practice Nurses and Doctors when the patient is with them it can be done straight away and therefore the referral process gets started for the patient to have assessments/services organised for them. It benefits the patient greatly.

Would you recommend My Aged Care e-Referrals to other practices? Why?

I would recommend this to other practices as it is a very easy referral system to use and it has cut down the amount of time spent on making referrals and improves patient care. I also like how there is a record of this automatically put into the patient’s notes so that if needed you can see when the referral has been done.

How easy was it to learn to use e-Referrals?

It was very easy, as it isn’t a long referral system and it helps that it prepopulates patient data so you only need to add in specific information for the referral.

Which Practice Management System do you use?

Best Practice